Shipping: frequently asked questions
When will my order ship? Orders typically ship within one week after you place your order, but it can vary, especially if you are ordering for a holiday, a specific occasion or a custom order. This does not include transit time.
How do we ship? All our treats are made to order. We typically ship with Priority Mail and UPS Ground. Our holiday items have specific shipping deadlines - please refer to holiday individual product descriptions for details. Express shipping is available - please contact us if you require expedited shipping to ensure we can meet your schedule. And we will contact you if express shipping is required to ensure your requested delivery date.
Do you send tracking numbers? We will send you a tracking number when your order is shipped, and you can use this tracking number to follow the progress of your order.
Do you provide expedited shipping? We are happy to provide expedited shipping upon request using Fedex or UPS - please contact us to arrange that. Note that in these cases we are not responsible for any packages once they are delivered to the carrier. While Fedex and UPS are almost always on schedule, there will be no refunds due to any delays on their part.
Do you ship internationally? Yes, we ship to most countries. Please note that due to the irregularity of international transit and customs we cannot guarantee a delivery time for international orders. Please also note that shipping fees do not include customs charges, and the buyer is responsible for those charges.
What is the cost of shipping? The cost depends on where you are located, how much your package weighs, and the shipping speed.
How long will it take for my order to arrive? Once shipped, orders generally arrive within 1-5 business days in the United States and 6-10 business days internationally. These transit times are estimates and not a guarantee. Sometimes delays occur, and we are not responsible for late orders due to the carrier. If you need a specific delivery date, please contact us first.
What about holiday orders? Our holiday orders ship on their own schedules, which are included in the description of each holiday product. Please review these schedules carefully before you place your order.
What if I need my order for a specific day or event? All our treats are made to order and we enjoy shipping our treats fresh for when you need them. If you are planning for a special occasion, please make a note of the date when you place your order so we can prepare and ship your treats accordingly. And if you need to receive your treats immediately please contact us first.
Where will my order ship from? Your treats are crafted in, and ship from, our commercial kitchen in Ann Arbor, Michigan.
What if I can't locate my package? Note that we are not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by USPS or other carriers due to weather or other causes that are beyond our control. If an order is returned to sender due to an incorrect or undeliverable address, we are happy to re-ship your order to a new address - we will send you an invoice to cover the re-shipping cost. Note that our products are perishable food items and we cannot provide refunds due to incorrect or undeliverable addresses, or if a package sent signature required is sent back to us or once an order is marked as delivered by carrier.
Can I cancel my order? All our treats are made to order, and we schedule your treats as soon your order comes in. If you need to cancel or edit an order, please email firstname.lastname@example.org as soon as possible and submit your request. We will do our best to assist with your request, however there is no guarantee an accommodation can be made.
What about exchanges or returns? Because our products are perishable food items, we cannot accept returns or offer exchanges. Sometimes things go wrong despite every effort to avoid such instances. Please contact us and we will do our best to make it right. We want you to love your marzipops!